bat39 is committed to handling your personal data with care, transparency, and respect. This Privacy Policy explains exactly what information bat39 collects when you use Pakistan's premier online casino and sportsbook, how that information is used, who it may be shared with, and what rights you hold as a bat39 account holder.
A plain-English summary of how bat39 approaches your personal data. The full legal text of the bat39 Privacy Policy is set out in the sections below.
bat39 collects only the personal data that is genuinely necessary to operate your account, verify your identity, process PKR transactions, and comply with licensing obligations. We do not collect data for collection's sake.
All data transmitted between your device and bat39's servers is protected by 256-bit SSL encryption. Account passwords are stored as salted cryptographic hashes — bat39 staff cannot read your password under any circumstance.
bat39 does not sell, rent, or trade your personal data to third-party marketing companies. Your name, mobile number, and gaming history are never sold. Full stop.
bat39 account holders can request a copy of all personal data bat39 holds about them, request corrections to inaccurate data, or request deletion where permitted under our licensing obligations — all via Live Chat or email.
Every category of data bat39 processes has a defined lawful basis — either contractual necessity, legal obligation under our gaming license, or your explicit consent. We do not process personal data on ambiguous grounds.
bat39 will only send you promotional communications if you have opted in at registration or via Account settings. You can withdraw marketing consent at any time from your bat39 account dashboard without affecting your ability to play.
This Privacy Policy applies to all personal data collected, processed, stored, and transmitted by bat39 in connection with your use of the bat39 Platform at bat39.com, including all casino games, sportsbook markets, account management features, payment services, Live Chat, and any related communications. It should be read together with the bat39 Terms & Conditions, which are incorporated by reference.
By creating a bat39 account, accessing the bat39 Platform, or using any bat39 service, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not accept this Policy, you must not use the bat39 Platform.
bat39 does not sell your personal data. Your information is used solely to operate your account, comply with licensing obligations, and improve your bat39 experience.
bat39 is operated by an entity holding a valid international online gaming license. bat39 operates the Platform at bat39.com and is the data controller responsible for your personal data. For any privacy-related inquiries, you may contact bat39's data protection contact at [email protected].
bat39 serves players across Pakistan, including in Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, Multan, and beyond. Our operations are governed by the requirements of our international gaming license, which includes binding data protection obligations covering player information.
When you create a bat39 account, we collect: full legal name; date of birth; residential address; Pakistani mobile number; email address; and your chosen account username.
To comply with our gaming license's Know Your Customer (KYC) obligations and to verify that you meet the 21+ age requirement, bat39 may collect copies of: National Identity Card (CNIC); passport; proof of address (utility bill or bank statement); and selfie or video verification in some cases.
bat39 collects transaction records including: deposit amounts and timestamps; withdrawal requests and processing history; payment method identifiers (JazzCash account numbers, EasyPaisa wallet numbers, HBL/UBL/Meezan Bank account details); and balance history. bat39 does not store full card numbers or full bank account credentials.
bat39 records your gaming history on the Platform, including: games played; wagers placed; game session duration; bet amounts and outcomes; and bonus usage. This data is used for responsible gambling monitoring, dispute resolution, and platform improvement.
bat39 automatically collects technical information when you use the Platform: IP address; device type and operating system; browser type and version; session timestamps; and geographic location data derived from IP address.
Where you contact bat39 support via Live Chat, email, or any other channel, bat39 retains a record of those communications, including the content and timestamps, for quality assurance and dispute resolution purposes.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Registration | Name, DOB, mobile, email | Account creation & authentication |
| KYC / Identity | CNIC copy, selfie, address proof | Age & identity verification |
| Financial | JazzCash/EasyPaisa IDs, PKR amounts | Payment processing & AML compliance |
| Gaming History | Bets placed, games played, outcomes | Responsible gaming & dispute resolution |
| Technical | IP address, device type, browser | Security & fraud prevention |
| Communications | Live Chat logs, support emails | Support quality & record-keeping |
bat39 collects personal data through the following methods:
bat39 uses your personal data for the following purposes:
bat39 processes your personal data on the following lawful bases:
Where bat39 relies on consent as the lawful basis for processing, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. Withdrawal of consent will not affect your access to the bat39 Platform.
bat39 shares personal data only where necessary and only with the following categories of recipients:
bat39 does not sell, rent, license, or otherwise commercially transfer your personal data to third parties for their own marketing, profiling, or commercial purposes. This is an absolute commitment, not a qualified one.
As bat39 operates under an international gaming license and uses third-party service providers who may be located outside Pakistan, your personal data may be transferred to and processed in countries other than Pakistan. Where such transfers occur, bat39 ensures that appropriate safeguards are in place — including contractual data protection clauses and, where applicable, adequacy determinations — to ensure your data receives a level of protection consistent with this Policy.
bat39 does not transfer data to jurisdictions without adequate data protection frameworks unless contractual safeguards are explicitly in place with the receiving party.
bat39 retains personal data for the following periods:
Data that is no longer required for any lawful purpose is securely deleted or anonymized.
bat39 implements the following technical and organizational security measures to protect your personal data:
Notwithstanding these measures, no online platform can guarantee absolute security. bat39 will notify affected users and relevant authorities promptly in the event of a personal data breach that poses a risk to your rights, in accordance with our licensing obligations.
bat39 uses the following categories of cookies and similar tracking technologies:
You can control non-essential cookies through your browser settings or through the cookie preference centre accessible from the bat39 Platform. Please note that disabling essential cookies will prevent you from using the bat39 Platform.
As a bat39 account holder, you have the following rights in relation to your personal data. Requests may be submitted via bat39 Live Chat or by email to [email protected]. bat39 will respond within thirty (30) days.
The bat39 Platform is strictly restricted to individuals aged 21 years and above. bat39 does not knowingly collect personal data from any person under the age of 21. If bat39 becomes aware that an account has been created by or on behalf of a person under 21, the account will be immediately suspended and all associated data reviewed for deletion in accordance with applicable law.
If you believe a person under 21 has registered a bat39 account, please contact bat39 support via Live Chat immediately. bat39 takes underage access to its Platform extremely seriously and will take all reasonable steps to identify and close such accounts.
bat39 is a 21+ platform. Age verification is conducted as part of the KYC process required by bat39's international gaming license. No withdrawal is processed without verified age confirmation.
bat39 will only send you promotional emails, SMS messages, or in-Platform notifications relating to bonuses, new games, PSL betting promotions, or other offers if you have explicitly opted in to receive such communications — either at registration or through your account's notification preferences.
You may withdraw your marketing consent and unsubscribe from all bat39 promotional communications at any time by: updating your notification preferences in your bat39 account dashboard; replying STOP to any bat39 SMS; or contacting bat39 Live Chat. Unsubscribing from marketing will not affect your ability to use the bat39 Platform or receive essential transactional notifications such as deposit confirmations and withdrawal status updates.
bat39 reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, our gaming license conditions, or our data processing practices. Where amendments are material, bat39 will notify registered account holders via the Platform notification system or by email to the registered address on file at least fourteen (14) days before the amended Policy takes effect.
Continued use of the bat39 Platform following the effective date of an amended Privacy Policy constitutes your acceptance of the updated Policy. We recommend that you review this page periodically. The "Last Updated" date at the top of this Policy reflects the most recent revision.
For any questions, concerns, or requests relating to this Privacy Policy or bat39's handling of your personal data, please contact us:
If you are not satisfied with bat39's response to a privacy complaint, you have the right to escalate your complaint to the data protection authority or dispute resolution body designated under bat39's international gaming license. Details of the relevant authority are available on request from bat39's support team.
Now that you know exactly how bat39 handles your personal data, you can play with confidence. 1,200+ games, live PSL betting, and instant PKR payouts — all protected by 256-bit encryption.